Refund policy

RETURN, REFUND AND CANCELLATION POLICY
Updated: October 20, 2026

1. Change-of-mind returns — 7 days
For ordinary, non-defective goods, contact us within 7 calendar days after delivery to request a change-of-mind return. Goods must be unused, undamaged and complete with their original accessories and packaging. The buyer pays the return shipping cost for non-quality-related returns. These voluntary conditions do not restrict statutory rights, including any right to inspect goods.

2. Defective, damaged or incorrect goods — 30-day service commitment
If your item arrives defective, damaged or incorrect, contact us within 30 calendar days of delivery with your order number, a description of the problem and, where reasonably available, photographs. We will assess the issue and arrange a refund or replacement as appropriate. This service commitment also applies to sale and promotional items. Damage caused by misuse or improper handling is not covered by this voluntary commitment. The 30-day period does not limit any longer statutory guarantee or remedy. Responsibility for necessary return costs in defect cases will follow applicable consumer law; a buyer-paid change-of-mind return condition does not override those rights.

3. How to request a return
Email velxo788@gmail.com with your order number before sending an item back. We will provide return instructions and confirm the appropriate return address. Do not send goods to an address without checking with us first. For a statutory withdrawal, any clear notice of your decision to withdraw is sufficient; our approval is not a condition of exercising that right. Our business contact details are available on our Contact information page.

4. Order cancellations
If your order has not entered processing, you may cancel it for a full refund. We do not charge a 5% cancellation or processing fee. Please contact us as soon as possible. Processing may include order verification, assembly, quality inspection and packaging and may begin within 24 hours. Once processing has started, we may be unable to stop fulfillment; applicable statutory cancellation and return rights remain unaffected.

5. Refund timing
After we receive and inspect an eligible return, or confirm a refund where no return is required, we will process the refund within 7 calendar days to the original payment method. Your bank or payment provider may require additional time to post it. Where the law requires an earlier refund or a different starting point, that legal requirement applies.

6. Statutory consumer rights, including the EU and UK
This policy does not exclude, restrict or replace mandatory consumer rights. Where EU or UK distance-selling withdrawal rules apply, you normally have 14 days after delivery to notify us that you wish to withdraw without giving a reason, and a further 14 days after that notice to send the goods back, subject to lawful exceptions. Ordinary inspection of goods does not by itself remove this right; any deduction for diminished value must be permitted by law. We refund payments required by law, including standard outbound delivery charges where applicable, within 14 days of withdrawal notice, and may withhold reimbursement until we receive the goods or evidence of return, as permitted by law. The buyer pays direct change-of-mind return shipping costs where lawfully disclosed. Sale or promotional status alone does not remove statutory withdrawal or defect rights. Where applicable law provides longer or additional rights, those rights prevail.

7. Earlier orders
The revised voluntary 7-day window applies to orders placed on or after October 20, 2026. It does not reduce return rights already promised for earlier orders.